New York City Resources to Help People Impacted by the Coronavirus Epidemic

The coronavirus pandemic is disrupting the lives of people across New York City, leaving countless New Yorkers vulnerable and in need of support. That’s why we’ve put together a list of resources in New York City—ranging from hot meals and food assistance to loans and help with utility bills—that can help ensure that families don’t go hungry, don’t lose their homes, and don’t get mired in debt when this crisis is over.

This list is meant to serve as a starting place; in this dynamic environment, resources are emerging and evolving quickly so we may not have first-hand experience with some of these. As such, please use your best judgment when exploring them. We also welcome you to work directly with one of our financial coaches. Sign up for a session today.

To view these resources in Spanish click here.

11/25/20

  • Text COVID to 692-692 to stay informed via text in English.
  • Text COVIDESP to 692-692 to stay informed via text in Spanish.
  • Coronavirus Hotline: 1-888-364-3065 (Toll-free).
  • The New York Times
  • Per their website: “We are providing free access to the most important news and useful guidance on the coronavirus outbreak to help readers understand the pandemic.” To learn more about this initiative, please visit their The Coronavirus Outbreak website.
  • You can search for your City Council member here.
  • Governor Cuomo extended the residential eviction moratorium to January 1, 2021 for individuals who can prove they experienced a financial hardship due to COVID-19. The extension also covers individuals with pending evictions prior to March 7—provided they can prove financial hardship during the pandemic. You can learn more about this initiative here.
  • Call 311 (official NYC hotline for city services and resources)
  • Use the phrase “tenant landline” to get connected with a legal service provider.
  • NYC Mayor’s Office to Protect Tenants—this city agency provides resources and tools for New Yorkers to understand their tenant rights.
  • For a list of evictions related rights and resources, please click here.
  • The Tenant Resources Portal is an interactive tool to help individuals connect to the appropriate resources based on their housing situation.
  • PALANTE (People Against Landlord Abuse and Tenant Exploitation) has a rent relief grant program for Manhattan residents only. To apply, please complete their online application.
  • For more information about this initiative, please send an email to elsia.vasquez@palanteharlem.org
  • For a list of tips on how to prevent an eviction, please read this New York Times article.
  • COVID Rent Relief Program
  • This program provides rental assistance to individuals who lost income due to COVID-19 and are experiencing a rent burden. The application period for the COVID Rent Relief Program ended on Thursday, August 6, 2020.
  • If you are a New York City residential renter in need of legal assistance with housing related matters, please call the Office of Civil Justice at (718) 557-1379 or send an email to civiljustice@hra.nyc.gov. For more information about this service, please visit their website.
  • To learn more about protections for renters under the CARES Act, please visit the Consumer Financial Protection Bureau website.
  • New York City Housing Court
  • Per NYC Housing court website, there will be no evictions between March 16, 2020 and March 20, 2020. PLEASE VISIT THEIR WEBSITE FOR UPDATED INFORMATION.
  • All requests to reschedule your hearing will be granted. To reschedule your hearing:
  • Online: Please submit the online form.
  • By phone: Please call 1-844-OATH-NYC (1-844-628-4692).
  • Please visit the NYC Office of Administrative Trials and Hearings (OATH) website for further information.
  • Housing Court Answers’ hotline will be operating from Monday through Friday 9am to 5pm. Anyone with questions about court or evictions can call 212-962-4795 for more information.
  • One Shot Deal
  • This is an emergency assistance program for individuals who cannot meet an expense due to an unexpected event or situation. You can call (718) 557-1399 (Monday- Friday 8am-5pm) or visit the website for more information.
  • Mortgage Payments
  • Per NPR: “New York Gov. Andrew Cuomo said the state will waive mortgage payments for the next 90 days, based on financial hardship, due to the impacts of the coronavirus.” To learn more, please read their article.
  • We encourage you to reach out to your specific lender and ask how you can file a hardship claim to take advantage of this measure.
  • Department of Housing and Urban Development.
  • HUD will suspend all foreclosures and evictions on loans backed by the Federal Housing Administration until December 31, 2020. To learn more about this initiative and which loans qualify, please read their press release.
  • Grow Brooklyn
  • They can assist individuals worried about making mortgage payments in discussions with lenders on forbearance and potential affordable repayment options. You can contact Grow Brooklyn at info@growbrooklyn.org.
  • For similar assistance, you can also contact the Center for New York City Helpline at 1-855-466-3456.
  • Plentiful
  • Per their website: Plentiful is a completely free, easy-to-use reservation system for food pantries and the people they serve. Families find pantries and get the food they need, without waiting in line.
  • All households with children between the ages of 5 and 18 who qualify for free or reduced school lunch, qualify for the Pandemic Electronic Benefit Transfer (P-EBT) Food Benefits program. To learn more about this program, please visit the program website.
  • NYC Food Delivery Assistance
  • Per the City’s website: The City of New York is providing assistance to New Yorkers during the COVID-19 crisis by delivering meals to those who cannot access food themselves.
  • To learn more about the program eligibility requirements, please visit the NYC Food Delivery Assistance website.
  • City Meals on Wheels (for seniors 60 and older)
  • Please insert your Zip Code on the website “Get Meals” search bar to learn about the programs near you.
  • FoodHelp NYC
  • Visit the FoodHelp NYC map for an interactive map of food pantries and community kitchens in NYC.
  • Grab and Go Breakfast and Lunch
  • The program is available for all New Yorkers. Please visit the Free Meal Locator to find the nearest site to you.
  • NYC Food Hub Map
  • Please visit the Google map to locate places donating meals throughout New York City.
  • Hunter College NYC Food Policy Center
  • Please visit their Coronavirus NYC Food Resources Guide for a listing of programs near you.
  • Hot Meals
  • Visit the Free meals in Manhattan map for a listing of free meals in Manhattan.
  • NY Common Pantry
  • Choice Pantry Program
  • Location: 8 East 109th Street, East Harlem
  • Wednesday – Saturday 10:00am – 2:30pm for on-site ordering and pick-ups.
  • Wednesday – Saturday 10:00am – 3:30pm for online order pick ups.
  • Fridays 4:00-5:00pm pick up pet food, when available.
  • Location: 1290 Hoe Avenue, Bronx
  • Thursday – Saturday 10:00am – 2:30 pm for on-site ordering and pick-ups.
  • Thursday – Saturday 10:00am – 3:30pm for online order pick ups.
  • Hot Meals Program
  • Location: 8 East 109th Street, East Harlem
  • Breakfast: Monday – Friday 8:00am – 9:15am
  • Dinner: Mondays, Wednesdays, Fridays 4:30pm – 6:00pm
  • Project Dignity – provides case management and hygiene services to homeless individuals.
  • Location: 8 East 109th Street, East Harlem
  • Monday – Friday: 8:00am – 4:00pm
  • For a complete listing of programs, visit the NY Common Pantry website.
  • Part of the Solution (POTS) – Bronx (2759 Webster Ave Bronx, NY 10458) 718-220-4892
  • To go plates available everyday from 12:30pm – 3:30pm
  • Pantry registration available Monday – Saturday 9am – 12pm
  • To learn more about their services, please refer to their flyer.
  • World Central Kitchen #ChefsforAmerica Initiative (The Bronx)
  • Per their press release: Beginning Tuesday, March 17, in partnership with Bronx Assemblymember Michael Blake of the 79th District, WCK will distribute thousands of fresh, individually packaged grab-and-go meals to local families.
  • Locations:
  • Beatstro, 135 Alexander Ave, The Bronx, NY 10454 (map) after 12:00pm
  • Bronx Drafthouse, 884 Gerard Ave, The Bronx, NY 10452 (map) after 12:15pm
  • Bland House, 40-25 College Point Blvd, Flushing, NY 11354 (map) after 12:30pm
  • Davidson Community Center, 2038 Davidson Ave, The Bronx, NY 10453 (map) after 11:30am
  • William Hodson Senior Center, 1320 Webster Ave, The Bronx, NY 10456 (map) after 11:45am
  • Greater Holy Tabernacle Church, 3780 3rd Ave, The Bronx, NY 10456 (map) after 12:30pm
  • Morrisania Air Rights Senior Center/Andrew Jackson Senior Center, 3135 Park Avenue, Bronx, NY 10451/ 325 E 156th St, Bronx, NY 10451 after 11:45am
  • For inexpensive food recipe ideas, please read Leanne Brown’s award winning book titled Good and Cheap. This article includes links to free English and Spanish PDF versions of the book.
  • For residents of Westchester
  • Please visit the Westchester Residential Opportunities website for more information on food pantries and soup kitchens in the area.
  • Cash Assistance/SNAP (Food Stamps)/Fair Fares NYC.
  • Visit the HRA Access website for more information.
  • You can also check their flyer for more information.
  • To access a step by step guide on creating and using an Access HRA account, please visit here.
  • Per the Access HRA website: HRA’s Offices remain open and ready to serve those in need. For individuals or families unable to come to our offices for scheduled appointments, NO NEGATIVE CASE ACTIONS WILL BE TAKEN. This includes, but is not limited to, appointments for services such as with the Office of Child Support Services as well as appointments or assigned activities with Career Service providers.
  • Per Buzzfeed News: “The White House has abandoned its plan to kick people off food stamps who don’t work 20 hours per week — at least until the coronavirus outbreak is over.” To learn more about this development, please read their article.
  • Upwardly Global
  • Please visit their job search website for more information on their online job-coaching and skill-building program.
  • For potential employment opportunities in frontline roles at healthcare and senior living facilities, please visit the Arena website.
  • NYC Taxi & Limousine Commission
  • The TLC is recruiting TLC licensed cab drivers to deliver food for seniors. Per NY1: “The city will pay drivers $15 an hour, and reimburse them for gas, tolls and mileage.” To learn more about this initiative, please the NY1 article.
  • You can sign up by clicking here.
  • Outschool
  • To learn more about potential online teaching opportunities, please visit their website.
  • Please visit the Job Opportunities website for the NYC Department of Education for a listing of current openings.
  • Please visit the Careers website for the New York State Department of Labor for a listing of current opening.
  • For a listing of companies hiring during the Coronavirus pandemic, please click here.
  • The New York Department of Labor has partnered with Coursera to provide unemployed residents with access to free online courses and certification programs. To learn more about this initiative, please click here.
  • Despite the expiration of the Pandemic Unemployment Assistance program, per the Department of Labor: There are currently two extension programs: the Pandemic Emergency Unemployment Compensation Program (PEUC), which was created by the Federal CARES Act, and the Extended Benefits Program (EB), which goes into effect under state law once the state reaches a certain level of high unemployment. To learn more about these programs, please read this factsheet.
  • New York State Department of Labor
  • Per the Department of Labor’s website: Unemployment Insurance benefits will NOT be impacted and customers should continue to file for weekly benefits as normal.
  • Please visit their How to file a claim for unemployment insurance benefit website to learn more about how to submit an application or call 1-888-209-8124 (Monday to Friday 8:00am-5:00pm.
  • For information on the Pandemic Unemployment Assistance benefits, please read the Department’s factsheet here.
  • NY State Office of the Attorney General
  • New York State has suspended the collection of medical and student debt referred to the Office of the Attorney General for collection until November 3, 2020. For additional information on this measure, please read the Attorney General’s press release.
  • To request relief for non-medical and non-student debt relief that’s been referred to the Attorney General’s office for collection by another state agency, you can submit an application here.
  • Please visit this article from Bankrate for a list of banks providing numerous forms of assistance for its credit card holders.
  • Please visit this article from American Bankers Association on banks providing numerous forms of assistance to its clients.
  • Brooklyn Cooperative Federal Credit Union
  • Members struggling to make loan payments to the credit union can contact loans@brooklyn.coop for further assistance.
  • Marblegate Asset Management
  • According to Crain’s New York Business: Marblegate will hold off on collecting mortgage payments as taxi drivers are crushed by the coronavirus. To learn more about this initiative, please read the Crain’s New York Business article.
  • ConEdison
  • ConEd has temporarily suspended service shutoffs involving customers having payment difficulties. For more information, please see their press release.
  • Provides monthly discounts for individuals receiving Supplemental Nutrition Assistance Program (SNAP), Home Energy Assistance Program (HEAP), Supplemental Security Income (SSI), Temporary Aid for Needy Families (TANF), Safety Net Assistance (SNA) and Medicaid recipients.
  • You can contact ConEdison at lowincomerate@coned.com for further information.
  • Although you should be automatically enrolled once state agencies notify ConEdison of your participation in the above listed programs, you can also fax supporting documentation to (212) 844-0110 to enroll.
  • EnergyShare Program
  • Per their website: If you’re a residential customer with an active disconnect notice, you may qualify for up to $200 toward your bill once every five years. To qualify, you must have made at least one payment toward your bill and be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.
  • Seniors (Over the age of 62) or have a permanent disability:
  • Per Con Edison’s website: If you or someone in your household is 62 or older, blind, or has a permanent disability, you can talk to a specially trained representative about options to pay your bill, government aid programs, and more. It’s free and confidential.
  • Call Senior Direct toll-free at 1-800-404-9097, Monday through Friday, 8:30 a.m. to 5 p.m.
  • Life-support equipment and medical emergencies: call ConEdison at 1-877-582-6633 or log online to complete the Life Support Equipment form or download conEd.com/lifesupportequipment and email it to lifesupportequipment@coned.com
  • Scam alert tip: Please beware of people making personal visits to your home. REAL Con Edison workers wear a photo ID and they will give a supervisor’s name and ask you to call 1-800-75-Coned for confirmation. Please visit ConEdison’s Beware of Scammers website for more information.
  • To stay up-to-date with changes affecting New Yorkers with federal and/or private student loans, please visit the NYC Consumer Affairs’ Student Loan Debt Tips During COVID-19 webpage.
  • To learn more about the relief measures for federal student loans extended through December 31, 2020, please visit the Federal Student Aid website.
  • Please visit the Federal Student Aid website for more information.
  • Visit this article for private student loan options you may be able to pursue due to the Coronavirus state of emergency.
  • New York State Department of Financial Services
  • The Department reached an agreement with Navient, Nelnet and other student loan service providers to help New Yorkers with private student loans who are being impacted by the Coronavirus.
  • Per the Department’s press release: Pursuant to DFS’ agreement with the student loan industry, New Yorkers with privately-held loans who are impacted by COVID-19 should contact their student loan servicer to request relief, which includes:
  • Providing a minimum of 90 days of forbearance relief for borrowers;
  • Waiving late payment fees for borrowers;
  • Ensuring no borrower is subject to negative credit reporting;
  • Ceasing debt collection lawsuits for 90 days; and
  • Working with eligible borrowers to enroll them in other applicable borrower assistance programs.
  • Per the NYC Department of Education: “To help students stay connected during emergencies, the DOE is lending internet-enabled iPads to support remote learning for students.” To learn more about this initiative and to request an iPad, please visit their website.
  • Comcast Internet Essentials Program
  • Starting March 16, 2020 Comcast will provide two free months of internet service to qualifying individuals.
  • Please visit their website for more information.
  • You can apply here.
  • Spectrum (Charter Communications)
  • Spectrum will be providing free access to Spectrum Broadband and Wi-Fi For 60 days for wew K-12 and college student households.
  • Call 1-844-488-8395 to learn more.
  • Optimum/Altice
  • Starting March 16, 2020 households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, will receive 30 Mbps broadband for free for 60 days to any new customer household within our footprint.
  • To get more information on this program:
  • Call 1-866-200-9522 to enroll in Optimum region
  • 1-888-633-0030 to enroll in Suddenlink region.
  • Altice has also pledged to:
  • not terminate broadband and voice service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  • waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  • open their WiFi hotspots to any American who needs them.
  • You can visit their website for more information.
  • Kids Activities
  • You can access a listing of education companies offering free subscriptions due to school closures here.
  • The Metropolitan Opera
  • Currently offering “a free series of encore Live in HD presentations streamed on the company website during the coronavirus closure.” To learn more about this initiative, please read their press release.
  • New York Public Library
  • Anyone with an NYPL library card can access thousands of books remotely via their SimplyE App and Overdrive.
  • Please visit their Remote Learning and Resources website for a listing of online educational resources for kids and teens.
  • New Museum
  • You can stream audio guides for current exhibitions by clicking here.
  • The Knowledge House
  • 2020 Innovation Fellowship–Per their website: The Fellowship “is designed to promote technology-based career opportunities for Bronx residents in the areas of web development, data science, and design.” To learn more about this initiative, please visit their website.
  • Learning Heroes
  • For a list of educational resources for kids at home, please visit their website.
  • Para español haga clic aquí.
  • New York Transit Museum
  • To access a list of their free online programs, please click here.
  • Back2Business Grant
  • To learn more about this $10K grant for small minority owned businesses impacted by COVID-19, please visit the program website
  • NYC Small Business Resource Network
  • Per their website: We are leveraging our relationships with the city’s corporate, financial and professional services sectors, as well as universities, philanthropies and expert volunteers to help small business owners gain access to a range of programs and services.
  • Ureeka
  • To learn more about their $5K small business loan grant program for businesses located in New York, please click here.
  • LISC NYC
  • To learn more about their $10K grant for minority owned businesses in NYC, you can read their press release and program factsheet.
  • TruFund Financial Services
  • Please visit their website for more information about their loans for small businesses located in New York City.
  • Assistance for closed child care programs
  • Per the Division of Childcare Services website: Twenty million dollars is allocated to provide grants for closed child care programs to reopen or restructure under new guidelines for social distancing. This may cover partitions, technology to support remote learning, broadband access, and cleaning and classroom supplies.
  • To learn more about this initiative, please visit their website.
  • US Small Business Administration
  • Economic Injury Disaster Loans
  • Per the SBA: The Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.
  • To apply, click here.
  • Start Small Think Big
  • For qualifying small business owners in NYC, the Bay Area and San Jose, California.
  • They can help with thinking around options for assistance.
  • Please visit their website for more information.
  • NYC Department of Small Business Services. 1 Liberty Plaza, 11th Floor, New York, NY 10006
  • New York City Employee Retention Grant Program
  • Grant covers 40% of payroll costs for two months to help retain employees for business with fewer than 5 employees.
  • Eligibility: Be located within the five boroughs of New York City.
  • Demonstrate that the COVID-19 outbreak caused at least a 25% decrease in revenue.
  • Employ 1-4 employees in total across all locations.
  • Have been in operation for at least 6 months.
  • Have no outstanding tax liens or legal judgements.
  • NYC Small Business Continuity Fund
  • Per the website: “Businesses with fewer than 100 employees, seeing a decrease in sales up to 25% or more will be eligible for zero interest loans up to $75,000 to help mitigate losses in profit.
  • Eligibility: Be located within the five boroughs of New York City.
  • Demonstrate that the COVID-19 outbreak caused at least a 25% decrease in revenue.
  • Employ 99 employees or fewer in total across all locations.
  • Demonstrate ability to repay the loan.
  • Have no outstanding tax liens or legal judgements.
  • Fill out the survey to find out when the forms become available for both programs
  • For a list of upcoming free events, courses and mentor sessions hosted by the NYC Department of Small Business Services please click here.
  • For recommendations on how to manage your small business during the Covid-19 pandemic, please read this article.
  • Guidance for determining what business is considered essential
  • Rethink Food NYC
  • Their Restaurant Response Program is offering grants of up to $40K for NYC based restaurants. To learn more about this initiative, please visit their website.

 

  • The New York Community Trust
  • Per their website: “The NYC COVID-19 Response & Impact Fund was created to aid nonprofit service providers struggling with the health and economic effects of the coronavirus. It will give grants and loans to NYC-based nonprofits that are trying to meet the new and urgent needs that are hitting the city.”
  • To apply for a loan, please click here.
  • To apply for a grant, please click here.
  • Robin Hood
  • Please visit their Covid-19 Relief Fund website to apply for this funding.
  • Per the COVID-19 Hotel Program website: You may qualify to self-isolate in a hotel, free of charge, for up to 14 days if you do not have a safe place to self-isolate. To learn more about this program, please visit their website.
  • For assistance with enrolling in Medicaid, Child Health Plus, Essential Plan, and NY State of Health Qualified Health Plans, please contact the Puerto Rican Family Institute at 1-833-656-2626. You can also learn more about this initiative seeing the attached English and Spanish flyer.
  • Per the NYC Well is your connection to free, confidential crisis counseling, mental health and substance misuse support, information and referral. You can reach the toll-free help line 24 hours a day, 7 days a week by phone, text and online chat. Mental health professionals there can link you to the services you need.
  • Phone: 1-888-692-9355
  • Phone (Espanol): 1- 888-692-9355
  • you can also reach NYC Well by texting “WELL” to 651-73, or visit their website for more information.
  • Health insurance is not required. Depending on your phone/text service, you may be charged a fee.
  • To learn more about New York’s initiative to extend the health insurance enrollment period due to the ongoing Coronavirus outbreak, please visit the Department of Health website.
  • Planet Fitness is offering free online workout tutorials. To learn learn more, please visit their Facebook page.
  • Care.com: Please visit their website to find care or learn about potential job opportunities providing care to others.
  • National Domestic Violence Hotline
  • Victims and survivors who need support can call 1-800-799-7233 or 1-800-799-7233 for TTY.
  • You can also text  LOVEIS to 22522.
  • Please refer to their press release to learn how the Coronavirus may impact intimate partner violence survivors as well as overall safety tips.
  • Para español visite su página web aqui.
  • MTA Essential Connector Program
  • The program provides one free trip in a for hire vehicle to essential workers. To learn more about the program and eligibility requirements, please click here.
  • Per the Daily News: The MTA “announced it’s suspending fare collection on all of its local bus routes in order to keep drivers and riders a safe distance apart.” To learn more about this measure, please read their article.
  • Reduced Fare Bike Share
  • $5 monthly membership for NYCHA and SNAP recipients
  • To apply, please submit the application form.
  • Metrocard Balance Protection Program
  • Per the MTA: “MTA New York City Transit provides a Balance Protection Program for its 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard that protects you from loss or theft of the card as long as you purchase it with a credit or debit/ ATM card from a MetroCard Vending Machine.” To learn more, please visit their website.
  • For a comprehensive list of resources for members of the LGBTQ community, please visit the NYC Unity Project website.
  • For a comprehensive list of COVID-19 resources in your borough, please click here.
  • For a list of common COVID-19 related scams and safety tips, please read this NYC Department of Consumer and Worker Protection guide.
  • If you are disabled and in need of assistance, please contact the Center for Independence of the Disabled, NY. Per their website: “We conduct comprehensive benefit screening for health care, SNAP (formerly food stamps), heating assistance, Social Security Income (SSI), Social Security Disability Income (SSDI), tax benefits, veteran’s benefits, housing subsidies, prescription assistance, unemployment insurance, subsidized transit, long-term care options, among other benefits.
  • They can be reached at 212-674-2300.
  • To get free weekly Transunion, Experan and Equifax credit reports through April 2021 due to the Covid emergency, please visit Annual Credit Report’s website.
  • For more information on how the CARES Act affects retirement accounts, please visit the IRS website.
  • Visit Help Now NYC for a list of city resources for individuals and organizations during the Coronavirus pandemic.
  • Visit findhelp.org to locate food assistance, help with paying bills, and other free or reduced cost programs to help those affected by the COVID-19 pandemic.
  • Visit The Points Guy Blog for a national list of resources for small businesses.
  • For a list of articles in Spanish about Covid-19, please visit the COVID-19 En Español website.